ORDER BUT CHANGE YOUR MIND?
Order Cancellation (Before Delivery)
• If we have not delivered your order for shipment and you wish to cancel it, you can email us at firstname.lastname@example.org, from the same email address that you first placed your order and let us know that you do not wish to complete it. We will need your name, address and order details. If you have already paid for your order, we will refund the amount, after deducting any bank or other charges, within a reasonable time without undue or unjustified delay with the same payment method you used for the original transaction.
• If we have already delivered your order to the transportation company then you will be charged the cost of shipping and return shipping. In any case of cancellation of an order, and if you have already paid for it, we will refund the amount after deducting any bank or other charges, within a reasonable time without undue or unjustified delay with the same payment method you used for the original transaction.
Withdrawal (upon receipt of order)
If you receive your order and then change your mind, you can withdraw from the contract, within 14 days, without giving any reason. To exercise the right of withdrawal, you must inform us (email: email@example.com) about your decision with an unequivocal statement . You may also fill in, sign and send us the model withdrawal form you can find here.
After you are notified that we received your withdrawal statement, you have to return the order to us, within 14 days, at your own expenses enclosing the original sales document.
We will reimburse to you all payments received from you. We may deduct from the reimbursement any loss of value of the good(s) in case the loss was caused because of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods). The refund, after deducting any bank or other expenses, will be made without any unjustified delay, with the same payment method you used for the original transaction.
If an invoice has been issued for the purchase of your order, it must be accompanied by a shipping note upon return.
If the value of the product has decreased due to your management, we will deduct the amount by which the price of the product was reduced.
The right of withdrawal is not applicable if product (s) have/has been unsealed and / or used.
DID YOU RECEIVE A DEFECTIVE PRODUCT?
If you find any defect upon receipt of the product, please inform us at firstname.lastname@example.org by describing the defection within 5 days after receiving your order. After noticing any defection, you may request a replacement or, where appropriate, a refund for the amount you paid, with the same payment method you used for the original transaction, without any financial expenses. We strongly recommend that you always check the parcel status when delivered. In case you notice any defect, we suggest that you do not receive it and return it immediately.
In any case, the relevant provisions of Law 2251/1994 on Consumer Protection (the Consumer Protection Law) regarding seller liability on real defects and lack of agreed properties), and Articles 534 ff of GrCC are applicable.
HOW TO RETURN AN ORDER
Pack it in a suitable parcel (you can use the one you received from us). Include the original sales document in the package and send it to the following address:
KOINSEP MELISMATA, Evripidou 9, 67132, Xanthi, Greece.
Return shipping costs are paid by the customer, except for defective product refunds.
If it is determined that there is no reason for a refund, the product will be returned to the buyer at his own expense.
WITHDRAWAL MODEL FORM
Please complete and return this form only if you wish to withdraw from the contract:
– To KOINSEP MELISMATA, Evripidou 9, 67132, Xanthi, Greece, email: email@example.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
– Ordered on (*) / received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.